Personalized products

Many Modern Pixel Art products are made or customized using the photos, names, text, sizes, and design choices supplied by the customer. For this reason, we generally cannot accept returns or offer refunds for change of mind, incorrect details supplied by the customer, or a change of preference after the design has been approved or production has started.

Damaged, defective, or incorrectly produced items

If your order arrives damaged, has a manufacturing/printing defect, or materially differs from the approved design because of an error on our part, contact us as soon as possible—ideally within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and the issue. Please keep the item and packaging until we respond.

After reviewing the details, we’ll let you know the appropriate resolution. Depending on the issue and product, this may be a replacement, correction, or refund. A resolution is assessed case by case and is subject to applicable consumer law.

Incorrect or missing order details

Please review names, dates, spelling, photo selection, size, and other details in the proof before approving it. We may not be able to replace or refund a product made correctly to the details you provided or approved.

Order cancellation

Contact us immediately if you need to cancel. Cancellation may be possible before customization or production begins, but once work or production has started, cancellation may not be available. Any eligible refund will be confirmed with you directly.

How to request help

Email sasikmr154@gmail.com or call/WhatsApp 7506859388. Include your order number and supporting photos where relevant.

This policy does not limit rights available to customers under applicable law.